Job details
Location: Campbell River, BC
Salary: $18.28–$20.89 an hour
Job type: Full-time
Shift & schedule: 8 hour shift
Bell Person
The Pinnacle Hotel Harbourfront is looking for our next great applicant to take on the role of Bell Person. Reporting to the Director of Front Office, you are an incredibly well-organized, hard-working, and guest- focused individual who will play a critical role in our guest service experience. A Bell Person is responsible for greeting all guests in the lobby, keeping the lobby neat, safe and organized, assisting with the loading and unloading of guest’s luggage from vehicles at curbside, delivering and collecting luggage to guest rooms, as well as other items such as boxes, packages, amenities and letters. The Bell Person works in close contact with the Front Desk, Switchboard and Manager on Duty Manager on a daily basis.
Key Responsibilities:
- Assist guests and visitors entering and leaving property with directions, information about hotel amenities, hours of operation, and local areas of interest and activities.
- Assist guests/visitors in and out of vehicles, including loading/unloading luggage
- Identify and explain room features to guests
- Transport guest luggage and other items to and from guest rooms and/or designated bell area
- Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly
- Assist with luggage storage and retrieval in designated stage areas
- Assist guests with the booking, retrieval and return of bikes in the hotel’s bike program
- Follow all safety and tracking systems securing guest luggage and property
- Assists guests with transportation such as calling for taxi, limo, or directions to transit
- Ensure the front entrance of the hotel is kept clean and clear
- Communicate parking procedures to guests/visitors
- Assist all guests in accordance with hotel emergency procedures
- Maintain a professional and courteous manner at all times
- Actively listen and respond positively to guest questions and resolve issues promptly
- Work collaboratively with other hotel departments
- Protect the privacy and security of guests and coworkers
- Perform other job duties as assigned/requested.
- Education and Experience
- Highschool diploma/G.E.D. equivalent
- 1 year experience in the guest service or related professional area
- Experience with Front Office systems is an asset
- Valid BC Class 5 drivers license and clean drivers abstract required
Benefits:
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Vision care
What skills and qualities are important for a Water Taxi Driver ?
Being a water taxi driver requires a combination of skills, qualities, and knowledge to ensure safe and efficient transportation of passengers. Here are some important skills and qualities for a water taxi driver:
- Boat Handling Skills: Water taxi drivers need to have excellent boat handling skills, including maneuvering the vessel in various weather and water conditions. They should be proficient in docking, undocking, and navigating tight spaces.
- Knowledge of Navigation: A good understanding of navigation is crucial for water taxi drivers. They should be familiar with local waterways, channels, and landmarks to ensure safe passage and efficient routes.
- Safety Consciousness: Safety should be a top priority for water taxi drivers. They must be knowledgeable about safety regulations, emergency procedures, and lifesaving techniques. They should also be vigilant about maintaining the safety of passengers and the vessel.
- Customer Service Skills: Water taxi drivers often interact with passengers on a regular basis. Excellent customer service skills, such as being polite, friendly, and professional, are important to provide a positive experience for passengers.
- Communication Skills: Effective communication is vital for a water taxi driver. They need to clearly communicate with passengers, harbor authorities, and other vessels. Additionally, they should be proficient in using marine radios and understanding maritime communication protocols.
- Time Management: Water taxi drivers need to adhere to schedules and manage their time efficiently. They should be punctual and able to maintain a reliable timetable for pick-ups and drop-offs.
- Problem-Solving Abilities: Water taxi drivers should be able to think quickly and make decisions in unexpected situations. They may encounter mechanical issues, changing weather conditions, or other challenges, and need to be able to respond appropriately.
- Local Knowledge: Having a good understanding of the local area, including popular destinations, attractions, and landmarks, can enhance the passenger experience. Water taxi drivers should be able to provide information and suggestions to passengers when needed.
- Physical Stamina: Operating a water taxi can be physically demanding. Drivers should have the physical stamina to withstand long hours, sometimes in challenging weather conditions.
- Licensing and Regulations: Water taxi drivers must possess the necessary licenses and certifications required by their local maritime authorities. They should stay up-to-date with relevant regulations and comply with all legal requirements.
Remember that specific requirements and regulations may vary depending on the location. It’s important to research and comply with the guidelines and licensing procedures in the specific area where you intend to work as a water taxi driver.
What education and certification are required to become a Water Taxi Driver?
The education and certification requirements to become a water taxi driver can vary depending on the jurisdiction and specific regulations in the area where you intend to work. However, here are some common requirements:
- High School Diploma or Equivalent: In most cases, a high school diploma or equivalent is the minimum educational requirement to become a water taxi driver. However, some regions may not have strict educational requirements.
- Boating License: Many jurisdictions require water taxi drivers to obtain a boating license or operator’s permit. The specific type of license required can vary, but it typically involves passing a written test on boating regulations, navigation, and safety procedures.
- Commercial Driver’s License (CDL): In certain areas, water taxi drivers may be required to hold a commercial driver’s license (CDL) if the water taxi is a large vessel or if it carries a significant number of passengers.
- First Aid and CPR Certification: Due to the responsibility for passenger safety, many jurisdictions require water taxi drivers to hold a valid first aid and CPR certification. These certifications ensure that drivers can respond appropriately to medical emergencies if they arise.
- Vessel Operator Certification: Some areas may require water taxi drivers to obtain a specific certification as a vessel operator. This certification ensures that drivers have demonstrated the necessary skills and knowledge to operate a water taxi safely.
- Background Checks: Water taxi drivers may be subject to background checks, including criminal record checks, to ensure the safety and security of passengers.
It’s important to research the specific requirements of the jurisdiction where you plan to work as a water taxi driver, as they can vary significantly. Local maritime authorities or licensing agencies will have detailed information on the education and certification requirements specific to your area.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for Water Taxi Driver?
The work environment for a water taxi driver can vary depending on the location and the specific waterway they operate in. Here are some aspects of the work environment that water taxi drivers typically experience:
- On the Water: Water taxi drivers spend a significant amount of time on the water, transporting passengers between various destinations. They navigate through harbors, rivers, lakes, or coastal areas, depending on the location. The work environment can be dynamic and changeable due to weather conditions, tides, and other factors.
- Vessel Operation: Water taxi drivers are responsible for operating the water taxi vessel. This involves maneuvering the boat, maintaining a safe speed, and ensuring adherence to navigation rules and regulations. They need to monitor the water conditions and adjust their operations accordingly.
- Passenger Interaction: Water taxi drivers often have direct interaction with passengers. They welcome passengers onboard, assist with embarking and disembarking, and provide information about the route, attractions, and safety procedures. Good communication and customer service skills are essential in this aspect of the work environment.
- Schedules and Timetables: Water taxi drivers typically follow predetermined schedules and timetables. They need to adhere to the designated pickup and drop-off points and ensure punctuality. Time management skills are important to maintain an efficient and reliable service.
- Varied Weather Conditions: Water taxi drivers work in various weather conditions, including sunny days, rain, wind, and sometimes challenging weather like storms or fog. They should be prepared to operate the vessel safely in different weather scenarios and be mindful of passenger comfort and safety.
- Work Hours: The work hours for water taxi drivers can vary depending on the demand and operational requirements. They may work during regular business hours, but often the schedule includes evenings, weekends, and holidays to accommodate the needs of passengers and tourists.
- Safety Considerations: Safety is paramount for water taxi drivers. They need to ensure that passengers are secure during the trip, follow safety protocols, and respond appropriately to emergencies. They should have a good understanding of safety procedures, lifesaving techniques, and navigation rules to ensure a safe work environment.
- Collaboration and Coordination: Water taxi drivers may need to coordinate with other vessels, harbor authorities, and marine traffic control. They should be able to communicate effectively via marine radios or other communication channels to ensure smooth operations and prioritize safety.
It’s important to note that the work environment can vary significantly based on the specific location, such as urban waterways, coastal areas, or tourist destinations. Water taxi drivers may work independently or as part of a larger water transportation service.