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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers
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What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Location(s): Canada : Ontario : Newmarket

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.


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  1. Yemisi

    at 10:04 AM

    I am interested to work in customer service. because I have a passion in bring resolution to people’s complaints and help in times of difficulty

  2. Eberechukwu Gabriel

    at 5:01 PM

    I am very much interested to work in customer service, because I am passionate in giving a listening ear to customers as well as helping them to achieve their financial goals by positively advicing them on how to implement their investment plans. As a customer care personnel one of the very important skills is listening and I am a good listener who is interested in what the clients wants to say in order to properly advise.

    • Daramola Mercy

      at 6:34 PM

      Am interested.
      I’m a Nigerian

      • Jamilu salihu yakubu

        at 12:06 AM

        I am interested to work with customers service because I have more experience to handle customers with much care, I hope you can consider my comments

  3. Kehinde

    at 2:05 AM

    Good day Sir, My name is Adewole Kehinde Solomon; I’m interested in The article of working in with you with my humble Heart and I’m a vibrant Strong with standard integrity energetic to work under pressure and controlling of the protocols others, than any human dignity think with a Sincerity Faithfulness Honesty kindness Heart I Will be happy if I was being employed as One of your staff and always ready to listening to customer views thanks good Day

  4. Akinola Rapheal

    at 8:08 AM

    Am interested from Nigeria

  5. Oladeji Deborah

    at 10:31 PM

    I am interested from Nigeria
    I have a working experience and I can attend to any client and I will be submissive in any role giving to me.
    And I also have a bachelor degree in Entrepreneurship and business management
    And am ready to learn more and work more.

  6. Oladeji Deborah Romoke

    at 10:47 PM

    Am interested

    • Ify peace

      at 12:23 PM

      I’m interested to work as customer service….

  7. Tracy Asemota

    at 7:03 AM

    Am Tracy Asemota from Nigeria , I am interested in working as a customer representative in your company am good in listening to customers, handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues that customers experience.

  8. Dawu al_ameen

    at 2:05 PM

    I’m interested
    Am Nigerian

  9. Deborah

    at 3:48 AM

    I am Eboh Deborah O., I am interested to work as a customer service representative in this bank .

    Hoping to hear from you

  10. Israel Samuel Benson

    at 1:09 PM

    I am interested, I have an experience as a customer service representative,I hope if employed I will contribute to the growth of the company.


  11. Awogbemi Arike

    at 3:31 PM

    Am interested and willing to work as a customer service agent..Am a Nigerian

  12. Akingbola rofiyat omowumi

    at 7:15 AM

    I’m interested in working with u,, also have experience in the job .
    Am 26 yrs old female from Nigeria but presently based in Cairo Egypt

  13. Onwu Ifeoma Loveth

    at 9:20 PM

    I’m interested from Nigeria

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