Reference Number : CSA-SA_TRTO_092023
Status : Permanent – Part time
Job Category : Customer Service
City : TORONTO
Province : Ontario
Annual Salary / Hourly Rate : 29.26
Number of positions to be filled : 12
Application Deadline: : 2023-07-23
Description :
Do you speak both English and French have experience in the tourism hotel or airline industry and enjoy providing outstanding customer service Then VIA Rail Canada has an opportunity for you We re looking for bilingual agents to work at our Toronto station with occasional stints at our Oshawa and Oakville stations.
Station agents provide a warm welcome to our passengers and attend to their needs with diligence and efficiency. You ll join a team of incredibly talented individuals who are skilled at navigating challenges and working together to handle occasional difficulties and sensitive situations.
If you work well under pressure enjoy an environment where no two days are the same and are interested in providing Canadian travellers with the best customer service this is the perfect job for you.
RESPONSIBILITIES
As Station Agent you will
- Book and change reservations
- Check tickets
- Make announcements and provide information about train arrivals departures and delays
- Provide assistance to passengers with specific needs
- Ensure that the station is kept clean
- Handle baggage packages and sports equipment
- Work outside in all kinds of weather conditions
- Drive a motor vehicle through tight spaces (training provided )
LOCATION
You will work at our Toronto station with occasional stints at our Oshawa and Oakville stations.
Training Starting date : September 11th, 2023
SCHEDULE
- You must be available to work
- A guaranteed 20 hours/week with the possibility of working up to 40 hours/week
- On a variable on call schedule between 5:45 a.m. and 12:00 a.m. (or until train arrival) seven days a week including weekends and holidays
SALARY
- Hourly rate: between $25.26 and $29.26/h
REQUIREMENTS
- You are well suited for this position if you have
- The skill to communicate with a smile and speak both English and French
- A high school diploma
- At least one year of customer service experience
- A valid driver s licence
- The physical ability to repetitively handle loads of up to 23 kg (50 lb.) (which is easily doable for workers of any gender with the right technique)
ADVANTAGES
- Generous compensation and benefits program
- A training with full pay
- A close knit team of co workers
- An environment that fosters employee health and well being
- A wide range of health and wellness benefits for employees and their families including unlimited telemedicine service
- An employer that believes in equity and provides opportunities for career advancement
- The chance to be part of a sustainable transportation service connecting Canadian communities
Come aboard and apply today
Requirements :
- You are well-suited for this challenge if you
- have a strong ability to communicate with a smile both in English and French
- possess a High School Diploma
- have a minimum of one year of customer service experience
- possess a valid driver s license
- must be physically able to manipulate on a repetitive basis items weighing up to 23kg
Benefit from a complete and competitive salary and benefits package in a safe work environment.
Above all you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service.
Come aboard and apply now
What skills and qualities are important for a Station Service Attendant?
The role of a Station Service Attendant requires certain skills and qualities to effectively carry out their responsibilities. Some key skills and qualities include:
1. Customer Service: Station Service Attendants interact directly with customers, so having excellent customer service skills is crucial. They should be friendly, approachable, and able to address customer needs and concerns with patience and professionalism.
2. Communication: Clear and effective communication is essential for Station Service Attendants. They must be able to convey information and instructions to customers, coworkers, and supervisors accurately and in a way that is easily understood.
3. Attention to Detail: Station Service Attendants need to pay close attention to detail to ensure tasks are completed accurately and efficiently. From handling financial transactions to maintaining cleanliness and safety standards, being meticulous is important in this role.
4. Physical Stamina: The job of a Station Service Attendant often involves physical work, such as lifting heavy objects, standing for long periods, or working in outdoor environments. Physical stamina and endurance are important qualities to handle these tasks effectively.
5. Problem-Solving: Station Service Attendants may encounter various challenges or unexpected situations throughout their workday. Being adaptable and having strong problem-solving skills is crucial to find practical solutions and ensure smooth operations.
6. Teamwork: Station Service Attendants often work as part of a larger team, collaborating with colleagues to ensure efficient service and maintain a positive work environment. Being able to work well with others, communicate effectively, and contribute to a cooperative team dynamic is important.
These skills and qualities collectively contribute to the success of Station Service Attendants in providing high-quality service to customers and maintaining the smooth functioning of the station.
What education and certification are required to become a Station Service Attendant?
The education and certification requirements to become a Station Service Attendant can vary depending on the employer and the specific role. In many cases, a high school diploma or equivalent is the minimum educational requirement for this position.
Formal education beyond high school may not always be necessary, as on-the-job training is often provided to Station Service Attendants. Training programs may cover topics such as customer service, safety protocols, equipment operation, and station procedures. Some employers may offer apprenticeship programs or vocational courses that can provide additional training and certification.
Certain certifications or licenses may be required to work as a Station Service Attendant, depending on the specific duties involved. For example, a driver’s license may be necessary if the role includes operating vehicles or equipment. Other certifications related to safety, first aid, or specialized equipment operation may also be required by some employers or specific industry regulations.
It’s important to research job postings and connect with potential employers to understand the specific education and certification requirements for a Station Service Attendant position in your region or industry. This can help you better prepare for the role and ensure you meet the necessary qualifications.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for Station Service Attendant?
The work environment for a Station Service Attendant can vary depending on the specific industry and employer. Generally, Station Service Attendants work in settings such as gas stations, car washes, or transportation hubs, where they provide services to customers.
The work environment for Station Service Attendants can be fast-paced and dynamic, especially during peak hours when there is a high volume of customers. They may need to handle multiple tasks simultaneously, such as refuelling vehicles, assisting customers with payments, or maintaining cleanliness and safety standards.
Depending on the industry, Station Service Attendants may be required to work outdoors, sometimes in challenging weather conditions. They may also be exposed to noise, fumes, or other environmental factors associated with their specific workplace. It’s important for Station Service Attendants to adhere to safety guidelines and use protective equipment as necessary.
Station Service Attendants often work in shifts, including evenings, weekends, and holidays, as many stations operate around the clock. This can provide flexibility in scheduling but may also require working at unconventional hours.
The work environment for Station Service Attendants usually involves frequent interactions with customers and coworkers. Effective communication and teamwork are important in providing excellent customer service and maintaining a positive work environment.
Overall, the work environment of a Station Service Attendant is focused on providing services to customers, ensuring operational efficiency, and maintaining a safe and clean facility. It can be fast-paced and physically demanding but also offers opportunities for customer interaction and teamwork.
