Location: 570 Lacolle Way, Orleans, ON
Salary: $20–$22 an hour
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
We are looking for an upbeat, passionate and honest individual to join our team, Perferably somone who is looking to grow with us, and someone who really takes health care to the next level when it comes to dealing with patients. The duties associated with our open position for the Orleans Cardiopulmonary Group are to answer and forward telephone calls, schedule appointments, communicate with Physicians, greet patients arriving at the office, direct patients to appropriate health professional or service, and perform other related duties. Must be detail orriented and able to read and write in the english language as our medical records are transcribed in English.
The position requires at least 1-2 years of experience as a clerk or receptionist preferably in a medical environment such as a clinic or a family health team. Experience with Electronic Medical Record Software would be an asset. Our clinic currently uses Oscar EMR
Primary Duties and Responsibilities
- · Answer incoming emails and calls using the proper telephone etiquette during office hours
- · Book patient appointments
- · Respond to enquiries using official language of the caller
- · Follow-up telephone calls for “no show” patients
- · Greet patients in a caring, welcoming and professional manner
- · Work collaboratively with needs of allied health professionals
- · File and maintain patient charts
- · Photocopy, fax, scan and email duties as required
- · Prepare patient receipts as required
- · Open and file/distribute incoming mail accurately and efficiently
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Overtime pay
What skills and qualities are important for a Medical Office Assistant?
Medical Office Assistants play a crucial role in healthcare settings, providing administrative support and ensuring the smooth operation of medical offices, clinics, or hospitals. Here are some important skills and qualities for a Medical Office Assistant:
- Organizational Skills: Medical Office Assistants need strong organizational skills to manage appointments, schedules, and medical records efficiently. They should be able to prioritize tasks, maintain accurate documentation, and handle multiple responsibilities simultaneously.
- Attention to Detail: Having a keen eye for detail is essential for Medical Office Assistants. They must accurately enter patient information, update medical records, and process billing and insurance claims. Attention to detail is crucial for maintaining the integrity of patient data and ensuring the accuracy of administrative tasks.
- Interpersonal Skills: Medical Office Assistants often serve as the first point of contact for patients, visitors, and healthcare professionals. Excellent interpersonal skills, including effective communication, empathy, and professionalism, are important for providing a positive and welcoming experience for patients.
- Knowledge of Medical Terminology: Familiarity with medical terminology is valuable for Medical Office Assistants to understand and accurately transcribe medical notes, communicate with healthcare professionals, and navigate medical records effectively. This knowledge contributes to efficient workflow and effective communication within the healthcare setting.
- Computer and Technology Skills: Medical Office Assistants frequently use electronic health record (EHR) systems, scheduling software, and other computer applications. Proficiency in using these tools is essential for managing patient records, scheduling appointments, and retrieving necessary information quickly and accurately.
- Confidentiality and Ethics: Medical Office Assistants handle sensitive patient information and must maintain strict confidentiality. They should adhere to ethical standards, follow privacy regulations (such as HIPAA in the United States), and prioritize patient confidentiality and privacy.
- Multitasking Abilities: Medical offices can be fast-paced and dynamic environments. Medical Office Assistants need the ability to multitask effectively, juggling multiple responsibilities such as answering phone calls, scheduling appointments, responding to inquiries, and assisting healthcare professionals.
- Problem-Solving Skills: Medical Office Assistants should possess strong problem-solving abilities to handle unexpected situations or patient concerns effectively. They should be resourceful, able to think critically, and find appropriate solutions to challenges that may arise.
- Professionalism and Empathy: Demonstrating professionalism, compassion, and empathy is important for Medical Office Assistants. They often interact with patients who may be in distress or require emotional support. A compassionate and caring approach helps build trust and rapport with patients and creates a positive healthcare experience.
- Continuous Learning: The healthcare industry is continually evolving, and Medical Office Assistants should be open to ongoing learning and professional development. Staying updated with changes in medical regulations, technology advancements, and administrative processes ensures they can adapt to new practices and provide the highest level of support.
These skills and qualities contribute to the efficient operation of medical offices and clinics, promote patient satisfaction, and facilitate effective communication within the healthcare team.
What education and certification are required to become a Medical Office Assistant?
The education and certification requirements to become a Medical Office Assistant can vary depending on the region and the specific employer. While formal education is not always mandatory for entry-level positions, completing relevant training programs and obtaining certifications can enhance job prospects and provide a competitive edge. Here are some common pathways to becoming a Medical Office Assistant:
- High School Diploma or Equivalent: A high school diploma or its equivalent is typically the minimum educational requirement for entry into a Medical Office Assistant position. It provides a foundation in basic knowledge and skills necessary for administrative tasks.
- Post-Secondary Education: Many vocational schools, community colleges, and career institutes offer certificate or diploma programs in Medical Office Administration or Medical Assisting. These programs typically cover subjects such as medical terminology, medical office procedures, billing and coding, medical record management, and basic clinical skills.
- Medical Office Assistant Training Programs: Completing a specialized training program focused on Medical Office Assisting can provide comprehensive knowledge and skills required for the role. These programs may vary in duration and content but often cover administrative tasks specific to healthcare settings.
- On-the-Job Training: Some employers may offer on-the-job training for Medical Office Assistant positions. This allows individuals to gain practical experience and develop skills specific to the organization’s processes and procedures.
- Medical Office Assistant Certification: While not always required, obtaining a professional certification can enhance job prospects and demonstrate proficiency in Medical Office Assisting. There are several certifications available, such as the Certified Medical Administrative Assistant (CMAA) offered by the National Healthcareer Association (NHA) or the Registered Medical Assistant (RMA) offered by the American Medical Technologists (AMT). These certifications typically require passing an exam that assesses knowledge and competency in medical office administration.
It’s important to note that specific requirements may vary based on the employer’s preferences, regional regulations, and the level of responsibility associated with the Medical Office Assistant position. Additionally, some states or regions may have additional requirements or regulations for certain tasks, such as medical billing and coding.
To determine the specific education and certification requirements in your area, it is advisable to research local job listings, consult with healthcare organizations or vocational schools, or reach out to professional associations related to medical office administration.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for Medical Office Assistant?
The work environment for a Medical Office Assistant can vary depending on the healthcare setting, such as a hospital, clinic, private practice, or healthcare facility. Here are some general aspects of the work environment that Medical Office Assistants may experience:
- Medical Office Setting: Medical Office Assistants primarily work in medical offices or clinics, supporting the administrative functions of the healthcare facility. This may include reception areas, front desks, or dedicated administrative offices within the facility.
- Collaborative Healthcare Team: Medical Office Assistants work closely with a variety of healthcare professionals, including doctors, nurses, medical assistants, and other administrative staff. Collaboration and effective communication with the healthcare team are crucial to ensure coordinated patient care and smooth operations.
- Patient Interaction: Medical Office Assistants frequently interact with patients, either in person, over the phone, or through electronic communication. They greet and assist patients, schedule appointments, answer inquiries, and provide general administrative support. Good interpersonal skills and the ability to communicate with empathy and professionalism are important in patient interactions.
- Administrative Tasks: Medical Office Assistants handle a range of administrative tasks to support the functioning of the healthcare facility. This can include patient registration, appointment scheduling, maintaining electronic health records (EHRs), managing medical billing and insurance claims, coordinating referrals, and organizing patient files.
- Technological Tools: Medical Office Assistants work with various technological tools and software. This may involve using electronic health record (EHR) systems, appointment scheduling software, billing and coding software, and other digital tools to manage patient information and administrative tasks efficiently.
- Confidentiality and Privacy: Medical Office Assistants handle sensitive patient information and must adhere to strict confidentiality and privacy regulations, such as HIPAA (Health Insurance Portability and Accountability Act). They must ensure the security and confidentiality of patient records and maintain strict professional ethics.
- Multitasking and Time Management: Medical Office Assistants often have to multitask and manage multiple responsibilities simultaneously. They must efficiently handle phone calls, patient inquiries, administrative tasks, and scheduling demands while maintaining accuracy and attention to detail.
- Fast-Paced and Dynamic: The healthcare environment can be fast-paced and dynamic, with varying patient volumes and urgent situations. Medical Office Assistants need to be adaptable and able to handle shifting priorities, remain calm under pressure, and effectively manage their workload.
- Office Equipment and Supplies: Medical Office Assistants work with various office equipment, such as computers, printers, fax machines, and telephones. They also maintain an inventory of office supplies and ensure that necessary items are stocked and readily available.
- Professional Development Opportunities: Healthcare settings often provide opportunities for professional development and continuing education. Medical Office Assistants may have access to training programs, workshops, or conferences to enhance their skills and stay updated on industry advancements.
It’s important to note that the work environment can vary based on the specific healthcare facility, size of the organization, and the nature of the medical practice. Each medical office or clinic may have its own unique dynamics and requirements.