Location: Dorval, QC
Salary: $23 an hour
Job type: Full Time , Part time
Shift/Hours: Morning, night, overnight
McCafé has a proud history of delivering quality coffee, baked goods, and delicious food items to guests across Canada. We highlight the rich, full-bodied flavour and enticing aroma of our signature espresso. We prepare our specialty coffees to your liking, and each are created with fresh Canadian milk, which is steamed, and perfectly frothed to deliver the ideal coffee experience every time.
As Ronald McDonald’s House Charities founding and forever partner, McDonald’s Canada, its franchisees, and its guests support RMHC by providing a portion of proceeds of RMHC Cookies, Coinbox and Cashless donations and McHappy Day to support families in need.
Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:
- Flexible hours/shifts that suit your needs
- A safe, respectful, and inclusive workplace
- Access to world class training and skills development opportunities that take you further
- A total rewards package that includes discounts, incentives, and recognition perks
- Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit us every day
We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:
- Greeting & assisting guests
- Preparing food and assembling sandwiches
- Baking fresh muffins & baked goods
- Assembling orders and packaging take-out
- Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself
Your vibe and experience
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.
You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm and collected in a fast-paced environment. You understand there is no “I” in team and thrive in social situations. You’re always willing to learn and grow. You get that service isn’t a transaction, it’s about connection. That a smile can make all the difference in someone’s day. It’s genuine, and it’s who you are.
The McCafé brand launched in Canada in 2011, becoming a leading player in the Canadian quick-service coffee landscape with its Premium Roast coffee and espresso-based beverages. Building on its strong coffee credentials, McCafé has expanded into other menu categories including Real Fruit Smoothies, Frappés, and Bakery. McCafé opened its first standalone café in Toronto in 2015, offering its signature coffee products along with a café-style menu. McCafé coffee is made from 100% Rainforest Alliance Certified Arabica beans and can also be found in grocery stores and in the air on WestJet. For more information, please visit www.mcdonalds.ca/mccafe.
McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
What skills and qualities are important for a McCafé Crew Job?
Working as a McCafé Crew member requires a specific set of skills and qualities to excel in the role. Here are some important skills and qualities for a McCafé Crew job:
- Customer Service: Providing excellent customer service is vital in a McCafé Crew role. Interacting with customers in a friendly and professional manner, taking accurate orders, and addressing any concerns or questions are essential skills.
- Communication: Effective communication skills are important for taking customer orders, working as a team, and following instructions from supervisors. Clear and concise communication helps ensure accuracy and efficiency in service.
- Knowledge of Coffee and Beverage Preparation: McCafé Crew members need to have a basic understanding of coffee and beverage preparation. This includes knowing how to operate coffee machines, espresso makers, and other equipment, as well as understanding different coffee types, ingredients, and recipes.
- Attention to Detail: Paying close attention to detail is crucial to ensure accurate order taking, precise preparation of beverages, and proper handling of ingredients. Attention to detail helps maintain consistency and quality in the products served.
- Time Management: Working in a fast-paced environment, McCafé Crew members must have good time management skills. They need to efficiently prioritize tasks, handle multiple orders simultaneously, and ensure timely delivery of beverages and food items.
- Multitasking: McCafé Crew members often need to handle multiple responsibilities simultaneously, such as taking orders, preparing beverages, and handling payments. The ability to multitask effectively while maintaining accuracy and quality is important.
- Teamwork: Collaboration and teamwork are essential in a McCafé Crew role. Working closely with colleagues to ensure smooth operations, supporting each other during busy periods, and effectively communicating within the team contribute to a positive work environment.
- Food Safety and Hygiene: Maintaining high standards of food safety and hygiene is crucial in a McCafé Crew job. Understanding and following proper sanitation procedures, adhering to health and safety regulations, and keeping workstations clean are important skills.
- Flexibility and Adaptability: McCafé Crew members should be adaptable to changing circumstances, such as varying customer demands, shifts, or responsibilities. Flexibility in scheduling and willingness to learn new skills or procedures contribute to success in the role.
- Positive Attitude: A positive and friendly attitude is important in creating a welcoming atmosphere for customers. McCafé Crew members should be enthusiastic, approachable, and willing to go the extra mile to ensure customer satisfaction.
It’s important to note that while prior experience or knowledge of coffee and beverage preparation is beneficial, training is typically provided by McDonald’s to equip employees with the necessary skills and knowledge for the role.
What education and certification are required to become a McCafé Crew?
To become a McCafé Crew member, formal education beyond a high school diploma or equivalent is typically not required. McDonald’s values individuals who are willing to learn and demonstrate the necessary skills for the role. Most of the training is provided on the job.
While specific certifications are not typically required, there may be local health and safety regulations that require employees to complete certain certifications or training programs. These may include food handling or safety certifications, which vary depending on the location and local regulations. It’s important to check with the specific McDonald’s restaurant or the local authorities to determine any mandatory certifications or training programs.
McDonald’s has its own training programs, such as the McDonald’s Basic Operations Course (BOC), which covers various aspects of restaurant operations, including customer service, food preparation, cleanliness, and safety. The training programs are designed to provide employees with the necessary skills and knowledge to perform their roles effectively.
Overall, the primary focus for becoming a McCafé Crew member is on developing the skills and qualities necessary to provide excellent customer service, operate coffee and beverage equipment, and work as part of a team. McDonald’s offers comprehensive training to ensure that employees are equipped with the required knowledge and skills to perform their duties successfully.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
Online: Apply On Company WebSite
What is the work environment like for McCafé Crew?
The work environment for McCafé Crew members is typically fast-paced, dynamic, and customer-oriented. Here are some key aspects of the work environment for McCafé Crew:
- Customer-Facing Role: McCafé Crew members directly interact with customers, taking orders, answering questions, and providing service with a friendly and professional demeanor. The role requires good communication and interpersonal skills to ensure a positive customer experience.
- Fast-Paced Environment: McCafé is known for its quick service, and the work environment reflects this fast-paced nature. McCafé Crew members often need to work efficiently to handle a high volume of orders, especially during peak hours.
- Teamwork and Collaboration: McCafé Crew members are part of a team and work closely with colleagues to ensure smooth operations and customer satisfaction. Teamwork and effective communication are essential for coordinating tasks, sharing responsibilities, and maintaining a cohesive work environment.
- Shift Work: McCafé restaurants operate for extended hours, often including mornings, evenings, weekends, and holidays. McCafé Crew members may be required to work in shifts, which can vary depending on the restaurant’s operating hours and staffing needs.
- Clean and Sanitary Environment: McCafé Crew members are responsible for maintaining a clean and sanitary work environment. This includes following proper sanitation and hygiene procedures, adhering to food safety guidelines, and ensuring cleanliness of workstations and equipment.
- Multitasking: McCafé Crew members often handle multiple tasks simultaneously. They may take orders, prepare beverages, handle cash transactions, restock supplies, and assist with food preparation. The ability to multitask efficiently while maintaining accuracy and quality is important in this role.
- Fast-Food Kitchen Setting: McCafé Crew members work in a kitchen setting that is specifically designated for McCafé operations within a McDonald’s restaurant. The environment involves working with coffee and beverage equipment, as well as coordinating with other kitchen staff for food preparation and order assembly.
- Customer Service Focus: Providing excellent customer service is a core aspect of the McCafé Crew role. Crew members are expected to be friendly, attentive, and responsive to customer needs and requests.
- Safety and Compliance: McCafé Crew members are required to follow safety protocols and guidelines to ensure a safe working environment for themselves and customers. This includes proper handling of equipment, adherence to food safety standards, and compliance with health and safety regulations.
It’s important to note that the work environment may vary depending on the specific location, the size of the restaurant, and the volume of customers. McDonald’s is committed to providing a positive and supportive work environment for its employees, emphasizing teamwork, training, and opportunities for personal and professional development.