Home Canada Jobs Janitor Ottawa Is Now Hiring ISS Facility Services – Ottawa, ON

Janitor Ottawa Is Now Hiring ISS Facility Services – Ottawa, ON



Location:OTTAWA, ON, CA, K2C 3S4
Job Category:CLEANING
Full time/Part time:FULL TIME
Requisition ID:36371

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $18.00 per hour.

Key Purpose

The Janitor keeps assigned areas, such as offices, commercial spaces, industrial spaces, or institutional buildings, in clean and orderly condition. He/She/They work successfully with fellow employees, clients, and all levels of the organization. The Janitor is expected to understand and follow instructions, both verbal and written; and explain how to complete a task using basic communication skills.

Success Criteria

  • Comply with safety rules, policies, and procedures
  • Perform work assignments in a team with other employees
  • Maintain clean work area
  • Follow all company procedures, policies, and rules
  • Take direction and respond to supervision
  • Communicate with the lead, supervisor, co-workers, managers, and customers professionally
  • Fill in during staff shortage
  • Support shift lead in completing punch-list items
  • Use proper personal protective equipment
  • Present a professional appearance and conduct
  • Understand customer service and satisfaction
  • Understand reporting systems and the environment
  • Instilling trust

Key Areas of Collaboration and Influence

  • A solid commitment to the guest experience
  • Always remember safety first
  • Build respectful relationships with all teammates and guests
  • Willingness to take directions from the Cleaning Lead, Supervisor, or Manager
  • Coordinate activities with other internal departments
  • Participate in team meetings

Ideal Candidate Experience

  • No previous cleaning experience is required
  • Understand that safety is a top priority and comply with all safety rules, policies, and procedures
  • Must be a team player and committed to working in a quality environment
  • Demonstrates exceptional customer service skills

Key Accountabilities

  • Vacuuming
  • Edging
  • Dusting
  • Cleaning and stocking restrooms and breakrooms
  • Window cleaning
  • Emptying trash and transporting to proper disposal area
  • Sweeping and mopping floors
  • May perform other duties as assigned

Physical Demands & Work Environment

  • To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%
  • Use of hands and fingers to touch, handle, grip, feel, grasp <66%
  • Reach above shoulders <33%
  • Push/pull and grasp with hands and arms 33-50%
  • Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%
  • Perform repetitive tasks
  • Must be able to stand for extended periods of time
  • Frequently lift 0-10 pounds
  • Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

What skills and qualities are important for a Facility Services?

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Facility Services professionals play a critical role in ensuring the smooth operation and maintenance of buildings and facilities. They are responsible for various tasks, ranging from cleaning and maintenance to managing services and resources. Here are some important skills and qualities for a Facility Services professional:

  1. Technical Skills: Facility Services personnel should have a good understanding of the technical aspects of building systems, such as HVAC (heating, ventilation, and air conditioning), electrical systems, plumbing, and general maintenance. This knowledge enables them to identify issues, perform basic repairs, and coordinate more complex maintenance tasks with specialized technicians.
  2. Problem-Solving: Facility Services professionals often encounter various maintenance and operational challenges. Being able to analyze problems, troubleshoot issues, and find effective solutions is crucial to maintain the facility’s functionality.
  3. Attention to Detail: Paying attention to the smallest details is essential for maintaining a safe and functional facility. Facility Services personnel need to be thorough in their inspections, cleaning routines, and maintenance tasks to ensure everything is in proper working order.
  4. Organizational Skills: Facility Services professionals are responsible for managing schedules, inventory, and maintenance logs. Strong organizational skills help in planning and prioritizing tasks efficiently.
  5. Communication Skills: Effective communication is essential for interacting with building occupants, vendors, contractors, and other team members. Facility Services personnel should be able to convey information clearly and professionally.
  6. Customer Service: Many Facility Services professionals interact with building occupants or tenants regularly. Providing excellent customer service is crucial to address their needs, respond to requests, and handle any complaints or issues promptly.
  7. Multitasking: Facility Services professionals often have a diverse range of responsibilities, from handling routine maintenance to responding to emergencies. The ability to multitask and shift focus as needed is important for managing a facility effectively.
  8. Time Management: Prioritizing tasks and managing time efficiently is essential for meeting maintenance schedules, ensuring timely responses to service requests, and minimizing downtime for critical systems.
  9. Adaptability: Facilities may encounter unexpected issues or emergency situations that require quick thinking and adaptability. Facility Services personnel should be able to handle these situations calmly and make appropriate decisions.
  10. Health and Safety Knowledge: Knowledge of safety protocols and regulations is crucial to ensure a safe work environment for both the Facility Services personnel and building occupants. They should be familiar with relevant safety procedures and best practices.
  11. Green Initiatives: An awareness of environmental sustainability and energy efficiency is becoming increasingly important in facility management. Facility Services professionals may be involved in implementing green initiatives to reduce the facility’s environmental impact.
  12. Budget Management: In some cases, Facility Services professionals may be responsible for managing budgets related to maintenance, supplies, and equipment. Having basic budget management skills can be beneficial in this role.
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By possessing these skills and qualities, Facility Services professionals can effectively manage facilities and contribute to the overall well-being and functionality of the buildings they serve.

What education and certification are required to become a Facility Services?

The educational requirements and certifications for becoming a Facility Services professional can vary depending on the specific role and the level of responsibility within the field. Facility Services encompass a wide range of positions, from entry-level maintenance staff to facility managers or directors. Here are some common educational paths and certifications:

  1. High School Diploma or Equivalent: Many entry-level positions in Facility Services, such as janitorial or custodial roles, may only require a high school diploma or equivalent. These positions often focus on basic cleaning and maintenance tasks.
  2. Post-Secondary Education: For more advanced roles, such as facility managers or coordinators, employers may prefer candidates with post-secondary education in facilities management, engineering, or a related field. A two-year associate degree or a four-year bachelor’s degree can be valuable in gaining relevant knowledge and skills.
  3. Relevant Certifications: There are several certifications available that can enhance a Facility Services professional’s qualifications and career prospects. Some of the common certifications include:
  • Certified Facility Manager (CFM) offered by the International Facility Management Association (IFMA)
    Facility Management Professional (FMP) also offered by IFMA
    Certified Plant Engineer (CPE) by the Association for Facilities Engineering (AFE)
    Leadership in Energy and Environmental Design (LEED) certifications for green building and sustainability knowledge
  • Specialized Training: Some Facility Services roles may require specialized training in areas such as HVAC maintenance, electrical systems, plumbing, or fire safety. These certifications can demonstrate expertise in specific technical aspects of facility management.
  • On-the-Job Experience: Experience in facility maintenance, operations, or related fields is highly valuable. Many Facility Services professionals start in entry-level roles and work their way up by gaining practical experience and demonstrating competence in various tasks.

It’s important to note that the educational and certification requirements can vary depending on the employer’s specific needs and the complexity of the facility being managed. For higher-level managerial positions, a combination of formal education, relevant experience, and professional certifications can significantly improve the chances of securing and advancing in a Facility Services career.

Aspiring Facility Services professionals should research the specific requirements of the roles they are interested in and consider pursuing education and certifications that align with their career goals. Networking within the industry and seeking internships or apprenticeships can also provide valuable opportunities to gain practical experience and make connections in the field.

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply
Online: Apply On Company WebSite

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What is the work environment like for Facility Services?

The work environment for Facility Services professionals can vary significantly depending on the type and size of the facility they manage or the specific role they hold within the field. Here are some key aspects of the work environment for Facility Services professionals:

  1. Facility Types: Facility Services professionals can work in a wide range of settings, including office buildings, educational institutions, healthcare facilities, industrial plants, hotels, sports complexes, and more. Each facility type presents its unique challenges and requirements.
  2. Indoor and Outdoor Work: Facility Services may involve both indoor and outdoor tasks, depending on the nature of the facility. Some professionals may primarily work indoors, focusing on building systems, maintenance, and cleanliness. Others, such as those managing sports complexes or outdoor venues, may spend more time working outdoors.
  3. Varied Work Tasks: Facility Services professionals handle diverse tasks related to maintenance, repairs, cleaning, and managing building systems. This can include everything from basic cleaning and janitorial work to HVAC maintenance, plumbing repairs, and electrical troubleshooting.
  4. Interaction with Building Occupants: Some Facility Services roles involve regular interaction with building occupants, such as employees, students, or visitors. Professionals in these positions may respond to service requests, address complaints, and ensure the comfort and safety of occupants.
  5. Collaborative Environment: Facility Services professionals often work as part of a team that includes maintenance technicians, custodial staff, engineers, and administrative personnel. Effective collaboration is essential to ensure the smooth operation of the facility.
  6. Emergency Response: Facility Services professionals may need to respond to emergency situations, such as power outages, water leaks, or HVAC failures. Quick and effective problem-solving is crucial in such situations.
  7. Schedule and Hours: Facility Services typically require a flexible work schedule, especially in facilities that operate 24/7. Some professionals may work standard daytime hours, while others may work evening, night shifts, or weekends to provide round-the-clock coverage.
  8. Physical Demands: Facility Services roles can be physically demanding, involving tasks that require lifting, bending, standing, and other physical activities. Workers may need to carry tools and equipment, climb ladders, and work in confined spaces.
  9. Safety Focus: Safety is a top priority in Facility Services. Professionals must be well-versed in safety protocols and use appropriate personal protective equipment (PPE) when performing certain tasks.
  10. Technological Integration: Increasingly, Facility Services are incorporating technology for building automation, energy management, and maintenance tracking. Familiarity with computer systems and software is becoming more important in the field.

Overall, the work environment for Facility Services professionals is dynamic and can involve a mix of indoor and outdoor tasks. Adaptability, strong technical skills, and effective communication are key to thriving in this field and ensuring the effective and efficient management of facilities.